Even in the days of AI, users hate computers. They make day-to-day tasks unintuitive, disrupt the routine, and are a source of trouble in the establishment of relationships.
Computers and programs are so distinct. Humans… well, kind of fuzzy.
As the chief developer, you have the chance to better understand your users when creating UIs that are forgiving and delightful to use. You, through your software, have the chance to mediate management demands with workforce needs.
Here's the thing: Your users need a consistent UX. If it isn't clear in an instant, how to do, what they ought to do, your software loses attraction. In the long run, this means you're creating a commodity rather than the next extraordinary thing.
About the author
Michael Gerzabek works with engineering teams on system architecture and developer experience in complex SaaS environments.
He writes about the architectural decisions that keep systems understandable long after the first release.